Which of the following steps involves addressing a customer's specific needs?

Addressing a customer's specific needs is a critical aspect of providing excellent customer service in a bakery setting. The step that focuses directly on this is taking care of needs. This involves actively listening to what the customer is requesting, understanding their preferences, and offering solutions that accommodate those needs. For instance, if a customer has a special request regarding allergy considerations or specific dietary restrictions, taking care of those needs shows that the staff is attentive and responsive to individual situations.

The other steps, while important for enhancing the overall customer experience, do not specifically address the individual requirements of a customer in the same manner. Welcoming a customer sets the tone for the interaction, using their name helps to personalize the experience, and inviting them back fosters loyalty and encourages future visits. However, only the step that involves taking care of needs directly engages with the specific requests or concerns a customer may have.